Refund policy

At XCLUSIVE TCG VAULT, we want you to shop with confidence. All sealed products are sourced directly from Asmodee, an authorised UK distributor, and are carefully stored and dispatched in pristine condition.

If your order arrives damaged or is not as described, please contact us within 7 days of receiving it at support@xclusivetcgvault.co.uk with photos and we'll make it right — whether that's a replacement or a full refund.

If you receive the wrong item, contact us straight away and we'll resolve it quickly.

Please note: as all products are sealed, we are unable to accept returns on items that have been opened.