Frequently Asked Questions

About Our Products

What do you sell?

At Xclusive TCG Vault we specialise exclusively in sealed TCG products — think booster boxes, Elite Trainer Boxes (ETBs), booster bundles, and more. All products are sourced directly from Asmodee, one of the UK's leading official distributors, so you can shop with complete confidence.

Are your products genuine and officially licensed?

100%. Every sealed product we stock is sourced directly from Asmodee, an authorised distributor. You'll never find grey-market or counterfeit products here — authenticity is something we take very seriously as collectors ourselves.

Are your sealed products in perfect condition?

Yes. All sealed products are stored carefully and dispatched in the same pristine condition they arrived in. We treat every item as if it were part of our own collection.

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment methods available at checkout — including Klarna, so you can spread the cost of your order into manageable instalments. All transactions are processed securely.

Can I pay with Klarna?

Yes! We offer Klarna at checkout, giving you the flexibility to buy now and pay later or split your purchase into instalments. Simply select Klarna as your payment method when you check out.

Can I cancel or change my order?

If you need to make a change, please contact us as soon as possible at support@xclusivetcgvault.co.uk. We'll do our best to accommodate changes before your order is dispatched.

Shipping

How do you package your products?

We take packaging seriously. All sealed products are bubble-wrapped and placed in sturdy boxes to ensure they arrive in perfect condition. No cutting corners when it comes to protecting your purchase.

How long does delivery take?

We aim to dispatch all orders within 1–2 business days. UK orders typically arrive within 2–4 business days depending on your chosen shipping method at checkout.

Do you ship internationally?

We currently focus on UK shipping. If you're based outside the UK and interested in placing an order, get in touch at sales@xclusivetcgvault.co.uk and we'll see what we can arrange.

Returns & Refunds

What is your returns policy?

If your order arrives damaged or is not as described, please contact us within 7 days of receiving it at support@xclusivetcgvault.co.uk with photos and we'll make it right.

What if I receive the wrong item?

We're sorry if that happens! Contact us straight away and we'll resolve it quickly — whether that's a replacement or a full refund.

Get in Touch

I'm looking for a specific set or product — can you help?

We'd love to help! Drop us a message at sales@xclusivetcgvault.co.uk and we'll do our best to source what you're looking for from our wholesale range.